PRIVACY POLICY

ABOUT US 

Vital Wellspring Education Pte. Ltd. (“VW Group”) is dedicated to protecting your privacy and ensuring the responsible handling of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with Singapore’s Personal Data Protection Act (PDPA) and international best practices. By accessing Vital Wellspring’s website or using our services, you agree to the terms of this Privacy Policy.

COLLECTION OF INFORMATION

We collect personal data to enhance our services and fulfill your requests. The types of data we collect include:

  1. Information You Provide Directly:
  • Personal details you share through registration forms, inquiries, or service requests, including your name, email address, phone number, mailing address, and payment information.
  • Additional information required for event participation, subscription services, or other activities you engage in with us.
  1. Information We Collect Automatically:
  • Technical data such as your IP address, browser type, operating system, and device information.
  • Behavioural data, including website usage patterns, pages visited, referral sources, and time spent on our site.
  • These details may be collected using analytics tools like Google Analytics.
  1. Information Received from Third Parties

Information provided by trusted partners, such as subcontractors supporting event registration, payment platforms, or social media platforms that you interact with in relation to our services.

USE OF INFORMATION

We use your personal data for purposes including, but not limited to:

  • Personalizing and improving your experience with Vital Wellspring’s services.
  • Responding to your inquiries and processing your requests.
  • Managing event participation, including registration, customer service, and follow-up communications.
  • Keeping you informed about upcoming events, services, or industry news that align with your interests.
  • Conducting surveys, administering contests, and analyzing trends to improve our offerings.
  • Ensuring compliance with legal obligations or responding to regulatory requirements.

YOUR RIGHTS 

Withdrawal of Consent:

You may withdraw your consent to receive marketing communications or other services by contacting us at **service@vitalwellspring.com** or calling **+65 69699687**.

Access and Update of Personal Data:

You have the right to request access to your data or update any inaccuracies. Please contact us through the same channels mentioned above.

Deletion of Personal Data:

Upon your request and where legally permissible, we will delete or anonymize your data when it is no longer needed for the purposes outlined in this policy.

NON-DISCLOSURE OF INFORMATION

We do not sell, lease, or share your personal data with third parties unless:

  • It is necessary to fulfill the service or product you have requested, and you have provided explicit consent.
  • It is required by law or regulatory authorities.

DATA SECURITY

Vital Wellspring employs industry-standard security measures to protect your data from unauthorized access, loss, misuse, or alteration. Our safeguards include encryption, secure storage solutions, and regular security audits.

RETENTION OF DATA

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. Once the retention period has expired, we will securely delete or anonymize your information.

CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically to reflect changes in regulations or business practices. All updates will be published on our website, and we encourage you to review the Privacy Policy regularly.

CONTACT US

For any questions, concerns, or requests related to your personal data, please contact us at:

  • Address: 8 Eu Tong Sen Street, #17-82, The Central, Singapore 059818
  • Email: service@vitalwellspring.com
  • Phone: +65 69699687